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SAP C-C4H63-2411 Exam Syllabus Topics:

Topic
Details

Topic 1

Managing Clean Core: This section of the exam measures the skills of SAP Customer Data Solutions Consultants and covers the management of Clean Core in SAP systems. It comprises understanding the principles of maintaining a clean core, which involves keeping the central system free from custom modifications. The exam may assess the ability to implement clean core strategies effectively while ensuring system integrity and performance.

Topic 2

SAP Customer Data Platform: SAP Customer Data Solutions Consultants are expected to demonstrate comprehensive knowledge of the SAP Customer Data Platform. This domain covers the platform's core functionalities, including data collection, unification, and activation.

Topic 3

Data Activation: This module of the exam, focuses on the activation of customer data for various business purposes. SAP Customer Data Solutions Consultants should understand how to leverage unified customer profiles for marketing, sales, and service activities.

Topic 4

Identity Resolution: Identity resolution is a crucial aspect of customer data management, and this section evaluates the consultant's proficiency in this area. It covers techniques and tools used to identify and link customer data across different sources and touchpoints.

Topic 5

Insights: The Insights section of the exam evaluates the consultant's ability to extract meaningful insights from customer data. It covers analytics capabilities within the SAP Customer Data Platform and how to use them effectively. Candidates should be able to create and interpret various types of reports and dashboards.

Topic 6

Data Privacy: This section focuses on data privacy considerations in customer data management. SAP Customer Data Solutions Consultants should be well-versed in data protection regulations and privacy-enhancing technologies. The exam may evaluate the ability to implement privacy-compliant data handling processes and ensure adherence to relevant laws and standards.

Topic 7

APIs: This section focuses on the use of APIs in the context of SAP Customer Data Solutions. It assesses the consultant's understanding of how to integrate and leverage APIs for data exchange and system interoperability.

Topic 8

Implementing B2B: In this final section, the main focus is on implementing SAP Customer Data Solutions in business-to-business (B2B) contexts. SAP Customer Data Solutions Consultants should understand the unique challenges and requirements of B2B customer data management.

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SAP Certified Associate - Implementation Consultant - SAP Customer Data Platform Sample Questions (Q33-Q38):

NEW QUESTION # 33
How can you implement a B2B data model with SAP Customer Data Platform?

A. By using profiles
B. By using segments
C. By using a dedicated activity schema
D. By using groups and relationships

Answer: D

NEW QUESTION # 34
In the context of SAP Customer Data Platform, which concept ensures that the reason for handling customer data is transparent and determines whether data can be stored or sent to destination applications?

A. Dynamic Purpose
B. Processing Purpose
C. Profile and activity Purpose
D. Static Purpose

Answer: B

NEW QUESTION # 35
You want to implement family customer accounts in SAP Customer Data Platform. What is the best way to do this?

A. By using segments
B. By using custom profile attributes
C. By using a dedicated activity schema
D. By using groups and relationships

Answer: D

Explanation:
The SAP Customer Data Platform supports the implementation of family customer accounts through the use of groups and relationships. This approach allows for the creation of a unified view of customer contacts, associated accounts, and the relationships within these accounts. By leveraging this structure, organizations can gain enriched, real-time insights into their customer base, which is essential for driving growth and providing a customer-centric experience.
Reference = This information is corroborated by the SAP Community article discussing the use of the SAP Customer Data Platform for B2B use cases, which outlines the importance of understanding customer relationships and the benefits of having actionable data1.

NEW QUESTION # 36
What options are available to pass the processing purpose for inbound data in SAP Customer Data Platform? Note: There are 2 correct answers to this question.

A. Consent
B. Static
C. Dynamic
D. Profile

Answer: B,C

Explanation:
In the SAP Customer Data Platform, the options available to pass the processing purpose for inbound data include Static (B) and Dynamic (D) purposes. Static purposes are predefined and remain constant, while Dynamic purposes are sent as data points in an event from a source, such as a sales transaction sent with a signed agreement to the terms of service. This allows for the processing purpose to be attached to an incoming event, ensuring that personal data processing activities follow a concrete purpose which must be made transparent to the data subject.
Reference = The information is based on the SAP Help Portal documentation on Processing Purposes1 and Enforce Inbound Data Governance2.
Learn more

NEW QUESTION # 37
Which metadata fields are supported by the event model? Note: There are 2 correct answers to this question.

A. Timestamp
B. Signature Verifier
C. Deduplication Identifier
D. System Source

Answer: A,C

Explanation:
The event model in the SAP Customer Data Platform supports various metadata fields to provide information about the event itself. Two of the supported metadata fields are:
Timestamp: This field is used as the original timestamp of the event occurrence. If not defined, the time of event ingestion is used instead.
Deduplication Identifier: This field is assigned for deduplication purposes to prevent the same event from being ingested more than once. If multiple events are sent with the same identifier value in this field, only the first will be ingested.
These metadata fields are crucial for ensuring the accuracy and uniqueness of event data within the platform.
Reference = The details about the supported metadata fields are found in the SAP Customer Data Platform documentation under the section "Event Metadata"1.

NEW QUESTION # 38
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